IT support without an in-house IT team

When a company has no IT staff, every problem becomes a phone call. A ticket-based approach keeps requests organized and visible.

For one client with no in-house IT, AUN acts as the IT team. Requests are submitted through a Google Form and tracked in an AppSheet ticketing app.

Automatic email notifications keep everyone informed, and a live Looker Studio dashboard shows the state of requests.

Our approach is remote support first, on-site when needed, so every request is tracked by ticket from start to finish.